Returns

Atariya Online Shop operates a returns policy in accordance with the UK Consumer Contracts Regulations. This policy allows you to return any item within 14 days of receiving delivery of your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. If an order was placed with a promotional discount on postage, this may affect your refund amount if your total spend is no longer above the delivery offer requirements.

This policy does not extend to any items which have been opened or whose seal has been broken, perishable items (such as frozen products), and also does not include the refund of services carried out by Atariya Foods Retail Ltd as part of your contract (e.g. delivery costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.

Please do not return any item without arrangement with us. Please contact us at enquires@atariya.co.uk to arrange a return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that the shipping cost is non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at enquires@atariya.co.uk.

Menu